All orders will be packed and shipped in the order they are received in. At times of high volume, shipments may suffer brief turnaround delays. Due to the nature of the products being sold, PO Boxes are not an acceptable shipping destination. If a corrected physical address is not reported to our service team, we will be unable to ship your order and will have to issue a refund. Please make sure to be home for your package or arrange for the shipment to be sent to your place of employment if you will be unavailable to receive at home. All alcohol requires a signature by a recipient who is 21 years of age or older.
By using this site, you affirm and/or acknowledge the following:
You are over the age of 21.
The recipient of your order is over the age of 21.
Your order is intended for personal consumption and not for sampling or resale purposes.
Title and ownership of all products pass to you in the State the alcoholic beverage is purchased. The products will be delivered on your behalf within that state.
By using the services to arrange the delivery of your order into any state other than the state in which the retailer is licensed to sell alcoholic beverages, you represent that such delivery is in compliance with the laws and regulations of the State and municipality to which you requested the goods to be delivered.
Refund Policy
Due to federal regulations and the nature of the products being shipped, customers are unable to return a product once it is received. A refund may be requested and processed before the package leaves the fulfillment facility.
Damaged in Transit
In the event that your package is damaged in transit, a claim must be filed on your behalf by Shades of Wine. If you receive items that have been damaged during transit, please contact our Customer Service department within 7 days from delivery date and include an image and description of the damage. We will replace the damaged products if we have additional stock on hand; otherwise, we will issue a full refund or store credit—whichever you’d prefer.
In the event the courier requests the products to be returned, you will need to obtain a Return Merchandise Authorization (RMA) number.
Once we receive the returned wine in its original, salable condition, we will process a refund to the original payment method or issue an exchange for a new bottle.
Please note that due to legal restrictions, we cannot accept returns or refunds for any wine that has been opened or consumed.
